Resume
UX Designer with 3+ years of experience designing products in the insurtech and fintech ecosystems. Skilled in end-to-end UX design process delivering user-centric products.
Experience
UX Designer · Turnkey Africa
Nairobi, Kenya
- I lead end-to-end design for an insurance platform, aligning user needs and business goals to deliver scalable, user-centric solutions.
- Led the redesign of a legacy quotation workflow. Resulting in a 66% reduction in task-on-time.
- Led the design of a self-service chatbot that processed 11,000+ requests during its first month post-launch. Improving customer support efficiency through automation of key service interactions.
UX Designer · Freelance
Nairobi, Kenya
- Led end-to-end UX design processes for multiple digital product concepts, from research to prototyping.
- Upskilled in UX design by taking Google UX Certificate program while building practical product design skills.
Education
Jomo Kenyatta University of Agriculture and Technology
BSc. Information Technology
Projects
Mobile payment application
WalletPro
Policy renewal workflow automation using AI
Turnkey Africa
Incident management application
Parliament of Kenya
Additional Info
Skills
Figma, Jira, Notion, Microsoft Office Suite, Product Discovery, User Research, Agile Practices, Roadmapping, Requirements Gathering.
Certifications
UX Design
FinTech Foundations, Payments and Regulations
Product Management
Agile Software Development